February 18, 2009

Gift Wrap Like Amazon.com

by Praveen Rajan

How Does Amazon.com Make Product Packaging Look Cool Again?

Here’s a tip that works if you’re in the business of selling physical products, and deal with product packaging or gift wraps.

In November 2008, Amazon launched it’s Frustration-Free Packaging aimed at getting rid of “wrap rage“. It’s a simple concept, with great potential to be a green initiative and buzz marketing tactic.

The letter below from CEO Jeff Bezos (and this video) sums it up nicely:
amazon-frustration-free-packaging-letter

How Has Amazon.com Capitalized on Frustration-Free Packaging?

The range of products with Frustration-Free Packaging is still limited (19 on my last count).

But just look at what they’ve done to create that buzz marketing effect:

  • Ranked #1 on Google with over 200,000 results for the term “frustration-free packaging” - think press releases, climate change articles, and more
  • Over 25,000 blog mentions
  • They encouraged customers to send in photos and videos to show how frustrating packaging can be for them - this would have attracted more traffic if it ran off YouTube or Flickr

How is Your Business Wrapping Products Today?

Can you think of ways to make your product packaging simpler or even better than your competitors?

Here are two things you can learn from Amazon.com’s Frustration-Free Packaging:

  • Eliminating “stuff” from your packaging won’t make it any less meaningful
  • That any simple small change in your business is worth “shouting” about

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